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Cisco ISE Installation Issue

Abdul Shuaib
Level 1
Level 1

I am trying to install and configure Cisco ISE on our local internal network. Below is the system configuration.

OS:- Ubuntu 22.04 (on Laptop)
Vm Ware Version:- Workstation Pro 17 (on the Ubuntu OS)
vCPU: 4VCPU
vRAM/RAM allocated: 16GB.
HDD space: 512GB SSD

I have downloaded the “ISE-2.7.0.356-virtual-SNS3615-SNS3655-300 “ VM Image file from the Cisco Web site. I am also able to mount the image to VM Ware and login to the VM created. I start the installation process, and after providing all initial parameters (IP address, IP Gateway, NTC, Domain etc.), the system begins installing ISE. After a few minutes, the Virtual machine screen gets jumbled up (see attached image) and installation never gets completed. The VM goes into a hung state.

What am I doing wrong here? Am I using the correct version of the ISE VM Ware image? I have even tried with reformatting the system, re-install OS and VM Ware and try installing again. The same error happens again.

Thanks
CiscoISE_Install_Error.png

2 Replies 2

Charlie Moreton
Cisco Employee
Cisco Employee

1. If you are just now downloading and installing ISE, why choose a version that has reached End of Life?  All versions give you a 90 day trial.

2. For KVM installations, you MUST edit the XML file for the VM to include the following entries:

 <sysinfo type="smbios">
<system>
<entry name="product">KVM</entry>
</system>
<baseBoard>
<entry name="product">KVM</entry>
</baseBoard>
</sysinfo>

<smbios mode="sysinfo"/>

This is shown in newer installation guides such as this one Cisco Identity Services Engine Installation Guide, Release 3.3