01-25-2024 06:03 PM
Hi All,
I need your help. We've been dealing on this issue for a couple of months. So the issue is when users connects on our Guest Wifi once they are on office they getting a message no internet. So to fix this they need to turn off/on the wifi then they will be able to connect.
I did check one of the IPs on Cisco ISE monitoring and I didn't see any issues at all. Also this happens only on a client provided laptop and not company owned laptop. When our company owned laptop connects on guest it doesn't have any issues at all, its just the client provided laptop and why is that happening?
Any suggestion would be greatly appreaciated.
01-26-2024 04:01 AM
https://community.cisco.com/t5/security-documents/how-to-ask-the-community-for-help/ta-p/3704356
I assume CWA is being used here for the guest laptops? Sounds to me like CoA is not working correctly. What is the NAD? Is CoA properly configured?
01-26-2024 06:17 AM - edited 01-26-2024 06:19 AM
the "no internet" message is a Microsoft thing,
When a MS-client connect to a network, MS-Windows performs a reachability check to "connectivitycheck.microsoft.com"
if this check gets no timely response, it reports the status "no internet"
this is not necessarily your wireless network, it can also happen on your wired network
when the check has failed MS starts a back-off timer before this is tried a second time,
so it may be you can ping an internet host, but keep seeing the "no internet" warning
NB! it CAN mean your DHCP response or your authentication is too slow,
and some Microsoft process performs this check even BEFORE your network is fully active
and as @ahollifield says CoA may not work correctly
so you still need to investigate deeper
you can try to collect and analyze a wlanreport
open a command promt (as admin) and give the command "netsh wlan show wlanreport"
this will create a HTML file to analyze further,
details are better handled in a MS-windows forum than here in the Cisco Communities
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