11-07-2013 02:35 AM - edited 03-10-2019 09:04 PM
Hello,
I´m implementing a Cisco ISE 1.2 and I am having troubles with NAC Web Agent and Windows 8 compatibility.
All time that I try install NAC Web Agent in Windows 8, I get the message "Agent User Operating System is Not Supported".
Follow are some informations about my Environment:
ISE 1.2 Patch 3
OS: Windows 8 Enterprise
IE: 10 (In Desktop Mode w and w/o Compatibility View)
NAC Web Agent: 4.9.0.1007
Could you help me ?
Best Regards,
Daniel Stefani
11-07-2013 02:39 AM
I Have exactly this same problem ?
somebody help us?
11-07-2013 03:27 AM
I'm having the same problem.
11-07-2013 05:19 AM
For Windows 8 Support, you need v4.9.2 of the NAC agent, as detailed in the release notes here:
http://www.cisco.com/en/US/docs/security/nac/appliance/release_notes/492/492rn.html#wp1309561
In Windows 8 Operating System, the Internet Explorer has two modes, Desktop and Metro. In the Metro mode, the ActiveX plugins are restricted. You cannot download NAC Agent in the Metro mode. You must switch to Desktop mode and then launch Internet Explorer to download NAC Agent.
For Windows 8.1 Support, you need v 4.9.3 of the NAC agent. Those release notes are here:
http://www.cisco.com/en/US/docs/security/nac/appliance/release_notes/49/493rn.html#wp1350968
Please Rate Helpful posts and mark this question as answered if, in fact, this does answer your question. Otherwise, feel free to post follow-up questions.
Charles Moreton
11-07-2013 07:20 AM
Hi Charles,
In ISE 1.2, when I Add Agent Resources from Cisco Website, the last version available to me is 4.9.0.1007.
you see in the follow screen this.
In Windows 8 Workstation, when I Open Internet Explorer 10 - Tools - Managed Add-ons, I can see there, informations about NAC Web Agent 4.9.2.5.
There are some difference between version number in NAC Appliance and ISE ?
Best Regards,
Daniel Stefani
11-07-2013 07:35 AM
You have to download the latest NAC agent(s) from the NAC Downloads...
Yes, it would be nice to have them listed under ISE also.
Follow the link and sign in with your CCO ID to download.
Please Rate Helpful posts and mark this question as answered if, in fact, this does answer your question. Otherwise, feel free to post follow-up questions.
Charles Moreton
11-07-2013 08:14 AM
Hi Charles,
I can download all this files, but I can’t import it in ISE Resourses.
NAC Agent MST files |
NAC Agent MSI Installation file |
NAC Agent Installation Package |
Mac Agent Installation Package for MacOSX |
NAC Agent MST files |
NAC Agent MSI Installation file |
NAC Agent Installation Package |
In this link that you sent me doesn’t have options to Cisco NAC Web Agent.
But in the follow yes…
Best Regards,
Daniel Stefani
11-08-2013 07:36 AM
Hi Guys....
Someone else can help me in this case?
Best Regards,
Daniel Stefani
11-13-2013 02:37 AM
Hi Charles,
I will open a TAC to investigate this issue....
thank you..
Best Regards,
Daniel Stefani
10-07-2014 02:14 AM
Hello,
I was using Windows 8 in Evaluation Version and this is not Supported by NAC Agent.
Tks
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