CISCO SNS 3415 System Status LED is Amber and server unreachable.

[Laxmi Khajjannavar]

Hi,

Cisco ISE Server (SNS 3415) is Unreachable and i can see the Server System Status LED is Amber- Steady. As per Cisco documents. Server is running in degraded state.

I have restarted the server, but no luck.

Would like too know if there are any set procedure/step for troubleshooting.

Appreciate...if any help on the issue.

Regards

Laxmi Khajjannavar

[Marvin Rhoads]

I would attach a  keyoard and monitor or plug Ethernet into the CIMC service port (it will use DHCP by default) and see what it tells you when booting.

http://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_system/5-4/installation/guide/csacs_book/csacs_hw_ins_ucs.html#pgfId-1188255

[Laxmi Khajjannavar]

Hello Marvin,

Thanks a lot for your help.. :)

I  was about to connect the monitor and keyboard tomo....

Will keep you posted with the status.

Regards

Laxmi Khajjannavar

[Laxmi Khajjannavar]

Hi,

I tried connecting Monitor and keyboard. When powered on the server its struck at the attached Screenshot.

Pls refer the attachment.

Regards

Laxmi Khajjannavar

[Marvin Rhoads]

Based on that error message, you can try opening the chassis and reseating the memory DIMMs. Do that in conjunction with a full cold boot (disconnect power cables completely first).

If that does not correct the error, then you most likely have a faulty motherboard and it will require a replacement chassis from Cisco.

If you have a support contract, Cisco TAC can initiate a Return Material Authorization (RMA).

[Laxmi Khajjannavar]

Hi Marvin,

Thanks for your help!!!

It would be great, you can help me with procedure to configure the RMA box.

Regards

Laxmi K

[Marvin Rhoads]

Laxmi,

The RMA unit should have come with ISE pre-installed. You can just follow the installation guide for your version of ISE.

The exact procedure depends a lot on your local deployment. Since you did an RMA, you must have a support contract - the TAC can guide you step by step via WebEx if necessary.