CSTacacs: Failed to authenticate on test account

[a.mayat]

We have been recieving a number of errors 'CSTacacs: Failed to authenticate on test account' on a new dual server installation of ACS 3.1. The error occurs around once an hour.

We only use the RADIUS service, we don't use TACACS.

Any ideas?

[mhoda]

Hi,

In every minute ACS software simulate an authentication packet to tacacs+ and radius process to make sure that these processea are running properly. This will happen regardless of whether you tacacs or not. If you want to turn it off , you can do the following:

System Configuration --> ACS Service Management --> Turn off Test Login Process

My approach would be to analyze why tracacs+ process if failing. Look at the windows evenviewer, and csmon log. If nothing points to the write direction, then turn the full logging on and generate a package.cab file as described by the following link to get further help from TAC:

http://www.cisco.com/en/US/products/sw/secursw/ps2086/products_tech_note09186a00800afec1.shtml

Thanks,

Mynul