Endpoint displayed in Endpoints section of Context Visibility but not

[rezaalikhani]

Hi all;

As you can see below, we have several endpoints in our ISE which are displayed in Endpoints section of Context Visibility but not in RADIUS Authentication report:

Any ideas?

Thanks

[Torbjørn]

That's odd. Try matching based on the MAC address instead(Endpoint ID)

[Greg Gibbs]

This is likely an issue with the Messaging Service connectivity or certificates. Are you seeing any Queue Link Errors in the Alerts?

See - ISE Messaging Services and Queue Link Errors 

You might try disabling the Messaging Service to see if that solves the issue. If so, you would need to re-generate the ISE internal Root CA chain and Messaging Service certificates and re-enable the Messaging Service.

If that does not solve the issue, you will likely need to open a TAC case to investigate.