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Failed while provisioning mobile - Android 7.0

hafiez_abn
Level 1
Level 1

Hi, 

I have issue while provisioning mobile device (error: unable to download profile) using Cisco network assistant. This happened only for android 7.0 mobile. Android version below than v7.0 no issue. 

Note : Cisco ise v2.0 no patch.

Any suggestion or configuration required to overcome this error. 

2 Accepted Solutions

Accepted Solutions

Quick update: I tested this yesterday and was able to successfully onboard an Android device (Pixel) running Android 7.1.1 on ISE version 2.1 patch-2

The version of the Network Setup Assistant is 2.2.0.54

 Thank you for rating helpful posts!

View solution in original post

Fantastic! Glad your issue was resolved! :)

View solution in original post

5 Replies 5

nspasov
Cisco Employee
Cisco Employee

A few questions/suggestions:

1. I would definitely update the deployment to the latest patch version. Patches address tons of bugs and 2.0 release was a major one and it came with tons of issues that were resolved via patches. 

2. Are you running the latest Network Setup Assistant?

3. Can you post a screenshot of your Provisioning ACL?

4. Replicate the issue and post the output from the following CLI command:

show logging application ise-psc.log tail count 50

I hope this helps!

Thank you for rating helpful posts!

Hi, 

Yes, used the latest Cisco network assistant and its confirmed that failure to provision only to the android 7.0. Planned to upgrade to the latest patch 2 due to hitting many bug . Will revert the result later. 

Quick update: I tested this yesterday and was able to successfully onboard an Android device (Pixel) running Android 7.1.1 on ISE version 2.1 patch-2

The version of the Network Setup Assistant is 2.2.0.54

 Thank you for rating helpful posts!

I'm using latest version 2.1 patch-3 and its worked after update the posture via offline mode.  

Fantastic! Glad your issue was resolved! :)