Guest Portal Not Loading for one site

[mloraditch]

Getting reports that the t&cs page isn't loading for users at one site only. ISE 2.6 P3. It has definitely worked before. Verified working at another site. We are using Meraki APs.

This is my first ISE install so wondering if this issue sounds familiar to anyone or best tricks for identifying the issue.

[Francesco Molino]

Hi

Is the configuration the same for all APs? If yes then it means the ISE config on the Meraki should be ok, otherwise an issue with acl?

If previous answer is yes, then I will check routing and dns to validate users at the broken site have access/ can reach ise portal ip.

[mloraditch]

Yes the config is the same. Will be doing some packet captures to see what's going on with the client. I'm thinking DNS somehow.

[Mohammed al Baqari]

Check that require ports (default 8443) are allowed from that site and the
portal URL is reachable.

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