How to backup ISE Lic when I want to reinstall ISE into another VM

[Mark_Zhang]

Hello everyone, 

       I installed an ISE on a VM of vSphere before, and I bought a license for this ISE appliance from Cisco then registered it. However, I want to delete this VM and install ISE on another VM, but at that time because the UID of ISE will be changed, and the license I bought will be invalid.  how can I  solve this problem?  

[johnd2310]

Hi,

Open a case with TAC to have the licence re-hosted.

Thanks

John

[Mark_Zhang]

Thank you for your answer. Actually, I just afraid if this VM of vSphere will be removed accidentally. Is there any way can backup this ISE VM to an external storage (like USB disk, laptop etc.)
hope your reply ^_^

[Mohammed al Baqari]

Hi,
Easiest option is to go to cisco.com/go/license. You can rehost the license from the online tool and you will get the new license file instantly. To answer your question, if you lose your license ISE will operate in 60days demo license so your operation won't be impacted.

[Marvin Rhoads · Accepted solution]

The supported method is to use the in-app backup tool.  With it you can direct the backup to multiple supported external target types ftp, scp etc.). 

Do do not try to use VMware snapshots. They will cause the server to fail and require restart.

If you shutdown the server gracefully you should be able to backup the vmdk manually but you would be unsupported going that route.