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Beginner

How to reactivate a self registered guest user account in ISE ?

I have a self registered test user whose account has expired. When I try to login using this account, it says, "authentication failed". Upon checking in radius logs, it shows user has expired.

 

When I try to re-register using same username on the mobile device, it says, "user already exists".

 

Currently, I just purged the guest account to be able to create a new one. However, is there a way to reactivate the self registered guest account which is expired ?

As this is not a sponsor created account, I am assuming it doesn't show up under "manage accounts" for Sponsors.

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Cisco Employee

There would be no Sponsor 'ownership' for a self-registered Guest account, but I believe you should still be able to modify the Guest account using a Sponsor that has the 'Sponsor All' permission set in the associated Sponsor Group.

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Thanks. I will check that and update here.
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