How to reset an ISE (release 2.4) device to factory default?

[Poke Zo]

Hello,

I want to reset an ISE (release 2.4) device to factory default.

Though I was able to find cisco document on performing system erace of ISE 2.1,

(https://www.cisco.com/c/en/us/td/docs/security/ise/2-1/install_guide/b_ise_InstallationGuide21/b_ise_InstallationGuide21_chapter_0101.html#task_2A5BEFDCDBDF4D9CBA3CB5C817C516DE)

don't know how to reset an ISE 2.4.

Also, i would like to know what 'the Cisco ISE Software DVD' is....

Thank you and have a nice day.

[marce1000]

 https://www.cisco.com/c/en/us/td/docs/security/ise/2-4/install_guide/b_ise_InstallationGuide24/b_ise_InstallationGuide24_chapter_0101.html#task_2A5BEFDCDBDF4D9CBA3CB5C817C516DE

 M.

[Poke Zo]

Hello, thank you very much for the URL!

I'm wondering what 'the Cisco ISE Software DVD' is though...

where can i get the image?

[Surendra]

You can use the command “application reset-config ise”.

[Poke Zo]

hi there,

thank you very much for your reply!

but i cant seem to find cisco document for that command...

that applies to ISE 2.4?

[ldanny]

application reset-config - is not the same as a factory default as it will retain your ip addressing information as well as ask you if you would like to retain certificates.

Im assuming this is a VM deployment, you will need to boot from .iso file , which may be obtained on Cisco CCO.

[Poke Zo]

Hi, thank you for your reply!

Noted that I will need to boot from .iso file to reset ISE to factory default.

I assume I might have to burn .iso to DVD...?

Then i have to insert THAT DVD after confirming that the Cisco ISE appliance is powered up..?

[ldanny · Accepted solution]

you can use a USB boot disk as well .

https://www.cisco.com/c/en/us/td/docs/security/ise/2-4/install_guide/b_ise_InstallationGuide24/b_ise_InstallationGuide24_chapter_011.html#id_70768

[Poke Zo]

Thank you for your reply!

Is the following procedure the same after inserting USB?

[ldanny]

Yes it is

[Poke Zo]

Thank you very much for your support!