HP laptop with HP docking station is not authenticating on dot1x

[Naive]

Hello Team,

We are getting a problem where machines are not authenticating when connected through wired docking station, beside on wireless machines are working good. we are using 9300 switches and ISE servers for authentication.

When we tried to run Show authentication sessions interface name details for the interface where docking station connected on stack switch. It shows Dot1x and mab both stopped. and user get failed to remediation vlan. 

Do we required to configure something separate for docking station authentication.

[marce1000]

   - Have a look at this thread and look for advices : https://community.cisco.com/t5/network-access-control/docking-station-best-practice-with-802-1x-authentication-and/td-p/4719031

   M.

[Naive]

Thanks Marce for sharing it!! I just observed even through direct Rj45 connection through laptop, getting same response both dot1x and mab are getting stopped. Is it something with supplicant who is not initiating the connection or something. 

Is there some commands i can run on CMD to verify

[Dustin Anderson]

if you are looking to do 802.1x, you need to have the service running. Here is the commands we use for it.

sc config dot3svc start= auto
net start dot3svc

From there you will need to set what you want for authentication. If you pull up the properties of the adapter you should now have an authentication tab. Ours is managed by group policy, but below gives you what to look for.

[pieterh]

If I recall correctly,  wired auto config service is a different service than wireless auto config service

You need to start and configure this separately

[ahollifield]

You need to confirm your wired settings are correct. Also make sure you have the latest drivers and firmware for the docking station.