03-30-2015
01:03 AM
- last edited on
03-25-2019
05:33 PM
by
ciscomoderator
Hii
we have ISE deployment with two administration nodes and two service policy nodes running 1.2.1.198 , with CWA for wireless guest users (Cisco WLC) . Suddenly , many guest users faced an issue where login page is redirected but after inserting user/password it gave ""Your session has expired. Sign on again""
authentication logs on ISE shows:
Event 5418 Guest Authentication Failed
Failure Reason 86017 Session Missing
Resolution Please contact your Administrator
Root cause SessionID is missing. Please contact your System Administrator
we suspected the bug CSCul10677 , but it is fixed in 1.2.1.198 . We reloaded the two service policy nodes and that resolved the issue temporarily , but it showed back after couple of hours . The issue appeared with some users not all , and with no specific devies or operating systems.
Any idea ?
Regards,
Mohammad
03-30-2015 02:55 AM
Please refer the link : https://supportforums.cisco.com/discussion/12131531/ise-12-guest-access-session-expired
Workaround:
Terminate session from admin UI and type in the original URL to redirect to guest portal with a new session-id.
Disconnect SSID, wait for a few minutes, reconnect and enter the original URL to redirect to guest portal with the new session-id.
03-30-2015 09:29 PM
Hi
Thanks for the reply.
Actually the workaround you suggested is for a bug fixed in 1.2.1.198 . Also, how exactly to terminate session from admin UI ? you mean from the wireless controller or the ISE ?
Regards,
Mohammad
08-21-2015 01:14 AM
Hi,
I have exactly the same proble and your method "Disconnect SSID, wait for a few minutes, reconnect and enter the original URL to redirect to guest portal with the new session-id." has not resolved my problem.
Any ideas ????
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