08-02-2017 09:57 PM
Supplicant provisioning fails. It APPEARS to be a problem on the client side. I'm not seeing any indications of a problem on ISE (though I could be missing something).
Output from system.log on the client:
Aug 2 22:15:12 georges-mbp Cisco Network Setup Assistant[14853]: grep returned:
An asterisk (*) denotes that a network service is disabled.
(1) LPSS Serial Adapter (1)
(Hardware Port: LPSS Serial Adapter (1), Device: lpss-serial1)
(2) LPSS Serial Adapter (2)
(Hardware Port: LPSS Serial Adapter (2), Device: lpss-serial2)
...
(6) Wi-Fi
(Hardware Port: Wi-Fi, Device: en0)
...
Aug 2 22:15:12 georges-mbp Cisco Network Setup Assistant[14853]: grep returned:
Wi-Fi Power (en0): On
Aug 2 22:15:12 georges-mbp Cisco Network Setup Assistant[14853]: grep returned:
Current Wi-Fi Network: MyNetworkWPA2
Aug 2 22:15:12 georges-mbp Cisco Network Setup Assistant[14853]: getairportnetwork returned: Current Wi-Fi Network: MyNetworkWPA2
Aug 2 22:15:12 georges-mbp Cisco Network Setup Assistant[14853]: grep returned:
Ethernet is not a recognized network service.
** Error: The parameters were not valid.
...
Aug 2 22:15:13 georges-mbp Cisco Network Setup Assistant[14853]: transection id is B866FC04-DDFF-4CA4-8D21-054DD57683CA
Aug 2 22:15:13 georges-mbp Cisco Network Setup Assistant[14853]: 200
Aug 2 22:15:13 georges-mbp Cisco Network Setup Assistant[14853]: {
"Content-Length" = 0;
Date = "Thu, 03 Aug 2017 04:15:14 GMT";
Server = server;
"Trans-Status" = Error;
}
Aug 2 22:15:13 georges-mbp Cisco Network Setup Assistant[14853]: inserted certTemplateId 5152bf10-3003-11e4-8fda-005056b814bc to userCertMap
Looking for a hint on where to troubleshoot.
Solved! Go to Solution.
08-03-2017 09:18 AM
I'll follow up since I posted the question. I tried with a second endpoint today and that endpoint failed as well but didn't have the same error in the system.log output so that was just a red herring. I then tried to provision the second endpoint against another PSN in the same deployment and it worked. I restarted the application server on the original PSN and retried provisioning the original laptop and it worked. So it was obviously something on the PSN but I didn't find the root cause.
08-03-2017 09:18 AM
I'll follow up since I posted the question. I tried with a second endpoint today and that endpoint failed as well but didn't have the same error in the system.log output so that was just a red herring. I then tried to provision the second endpoint against another PSN in the same deployment and it worked. I restarted the application server on the original PSN and retried provisioning the original laptop and it worked. So it was obviously something on the PSN but I didn't find the root cause.
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