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I am helping a customer perform a restore from ISE 2.3 to ISE 2.4. I have the customer's 2.3 backup, and in my lab environment, I am seeing the following:
ise/admin# restore backup.tar.gpg repository BACKUP encryption-key plain ******** include-adeos
% Warning: Do not use Ctrl-C or close this terminal window until the restore completes.
Initiating restore. Please wait...
% restore in progress: Starting Restore...10% completed
% restore in progress: Retrieving backup file from Repository...20% completed
OPS10 is not in backup.tar.gpg
% restore in progress: Decrypting backup data...25% completed
^C% restore in progress: Extracting backup data...30% completed
Leaving the currently connected AD domain
Please rejoin the AD domain from the administrative GUI
% restore in progress: Stopping ISE processes required for restore...35% completed
Cleaning up TC-NAC docker configuration...
% restore in progress: Restoring ISE configuration database...40% completed
% restore in progress: Adjusting host data for upgrade...60% completed
UPGRADE STEP 1: Running ISE configuration database schema upgrade...
- Running db sanity to check and fix if any index corruption
- Auto Upgrading Schema for UPS Model
- Upgrading Schema completed for UPS Model
UPGRADE STEP 2: Running ISE configuration data upgrade...
- Data upgrade step 1/43, UPSUpgradeHandler(22.214.171.124)... .Failed.
% Error: ISE Global data upgrade failed
Where do I pull logs to see exactly what's causing UPSUpgradeHandler to fail?
Customer has a TAC case opened, but I am trying to help as well. The customer will actually be beta testing Anyconnect 4.6 for us, but we need to get ISE upgrade to 2.4 to test certain features.
Thanks in advance.
The TAC case number is 684266730.
I have the customer’s backup, so please let me know what’s needed and I can work on it in my lab.