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Beginner

ISE 2.7 conditions editor not loading

Hi,

I have issue with loading conditions editor in ISE 2.7. It worked fine, but suddendly stopped loading. The page loads but with no content and there's only blue circle like it's loading. I tried to do new upgrade from 2.6 and the situation is still the same. It's not related to browser, I tried Firefox, Chrome, IE. Also my colleague tries it from his own PC and it's the same. Don't you know what can cause it?

 

Thanks for any help,

Jiri

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Beginner

Re: ISE 2.7 conditions editor not loading

Hi,

 

last info. There must be something corrupted or something takes toooooo long to load, because if I let the ISE for several hours the editor loads. When I restart the services it doesn't load and take several hours to start loading again.

I also see a big memory usage than standard working ISE.

 

When I did clear instalation of 2.7 everything works fine.

 

I'm writing this just for the info, I will not continue trying to fix it.

 

BR,

Jiri

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6 REPLIES 6
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VIP Collaborator

Re: ISE 2.7 conditions editor not loading

 

 = Note that on this and a previous post of yours;  take care to not  want the first-victim role. Especially for production environments  I advise to wait a bit or wait for the first patche(s). Including to forward the problems currently encountered to TAC.

                                     The Community will thank you a lot.

 M.

Highlighted
Cisco Employee

Re: ISE 2.7 conditions editor not loading

I am not seeing this issue in our own ISE 2.7 instances so best for you to engage TAC.

Highlighted
Cisco Employee

Re: ISE 2.7 conditions editor not loading

Try clearing your browser cache?
Highlighted
Beginner

Re: ISE 2.7 conditions editor not loading

Hi,

yes I tried to clear the cache, cookies. I tried to use different browsers, Firefox, Chrome, IE.

 

It worked for some time when I did upgrade from 2.6. But on Friday it stops displaing. It's on VM so I deleted the machine and clone again 2.6 and did the upgrade. Now it doesn't work from the upgrade. The 2.6 works fine.

 

I tried to use development tools on Firefox and when I click edit on condition the browser sends GET POLICYSET but there's no data. I'm attaching snips from working 2.6 and not working 2.7. Chrome shows the same.

 

It's just in my lab so I don't want to open the TAC case for it.

 

Jiri

Highlighted
Cisco Employee

Re: ISE 2.7 conditions editor not loading

As it's only a lab, then I would suggest to re-build it from scratch.

It looks like you have some corrupted info that preventing the policies from loading. Such requires TAC interventions.

Highlighted
Beginner

Re: ISE 2.7 conditions editor not loading

Hi,

 

last info. There must be something corrupted or something takes toooooo long to load, because if I let the ISE for several hours the editor loads. When I restart the services it doesn't load and take several hours to start loading again.

I also see a big memory usage than standard working ISE.

 

When I did clear instalation of 2.7 everything works fine.

 

I'm writing this just for the info, I will not continue trying to fix it.

 

BR,

Jiri

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