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ISE BYOD portal error- failed to register the device'

vinmangal
Level 1
Level 1

Hi Cisco expert team,

 

Need your help to resolve this issue.

 

I have built WiFi test lab set-up with dual SSID to test smart phones on boarding , registration, certificate provisioning etc.

 

I am using two Cisco ISE ( as Admin, MnT and other one as PSN ) on version 2.3, patch 5 

 

When I try to register any phone or laptop on BYOD portal. It throws error- "failed to register the device".

I am not sure why ISE is not letting me register any Android, Laptop or any smart phones on BYOD portal.

 

I can not see any error in Radius logs on ISE for why device failing to  register. 

 

Please advise if you know the solutions. I am using EAP-TLS based authentication.

1st SSID - MAB based authentication  for on-boarding phones 

2nd SSID- Dot1x based authentication for already registered phones on 1st SSID.

 

Regards,

Vinay

2 Accepted Solutions

Accepted Solutions

Jason Kunst
Cisco Employee
Cisco Employee

Many Thanks Jason for sharing this pdf document.

 

Issue got resolved after re-creating duplicate BYOD Portal from existing one.

 

Byod portal got corrupted for some unknown reason.

View solution in original post

3 Replies 3

Jason Kunst
Cisco Employee
Cisco Employee
Have you went through this guide?
https://community.cisco.com/t5/security-documents/cisco-ise-byod-prescriptive-deployment-guide/ta-p/3641867

I would recommend tac to help troubleshoot

Many Thanks Jason for sharing this pdf document.

 

Issue got resolved after re-creating duplicate BYOD Portal from existing one.

 

Byod portal got corrupted for some unknown reason.

Thank you
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