ISE configuration backup in stuck state.

[shalinmary74856]

The ISE configurational backup is in stuck state now. Its been 24 hours. I have validated that there is enough space in repository and it is reachable from ISE.

Unfortunately we have lost our CLI password. So its impossible to run a manual backup or stop the services to restart a new backup.

Last december also we had the similar issue where we lost the password and the backup got stuck. Then we did a password reset and recovered the password. This reboot flushed the stuck backup and we were able to run the backups successfully after that. This april we again lost our password and within one month, backup is also stuck.

So we are observing the similar pattern for twice.

Is there any particular reason why the password is getting automatically reset and any connection with the backup getting stuck? 

[lrojaslo · Accepted solution]

Backups getting stuck is common but not always a real issue but just stuck from ISE GUI, after running a backup on CLI, it will release the one stuck on GUI.

There are 3 main ways to release a stuck backup:

- Run CLI CONF backup (if it is actually stuck on DB process, it won't work).

- use option for backup cancellation on "application config ise" (introduced on ISE 2.4)

- Reload to kill the stuck process.

About CLI password, it expires automatically after certain time. However, you can run the command "no password-policy" to skip this password expiration.

[shalinmary74856]

Will there be any connection between password expiry and backup getting stuck?

[lrojaslo]

No, those are separate stuff.