ISE License Reservation Failed

[navidn]

Hi,

Unexpectly, my ISE v3.1 has returned the following error and changed the licensing status to the Evaluation mode (while all instances had been registered using the Universal License):

"Reservation code for the PAN has failed. Try again."

Any idea what we are dealing with here?

[Jitendra Kumar]

Please find the below article hope it will help you.

https://www.cisco.com/c/en/us/td/docs/security/ise/3-1/admin_guide/b_ise_admin_3_1/b_ISE_admin_31_licensing.html

Enable Specific License Reservation

Procedure

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Step 1	In the Cisco ISE GUI, click the Menu icon ( ) and choose Administration > System > Licensing.
Step 2	In the License Type area, click the Specific License Reservation radio button.
Step 3	In the SLR Configuration area, click Generate Code in the Standalone/Primary PAN area. A code is displayed in the Reservation Code field next to it. After you generate a reservation code, you can click Cancel Request to return the reservation code. to the CSSM server This code is then rendered invalid. You must generate a new reservation code the next time you want to install and enable Specific License Reservation on your primary PAN.
Step 4	Copy the reservation code to submit it in the CSSM portal in Step 8.
Step 5	Log in to the software.cisco.com portal, and from the main menu, choose License > Smart Software Licensing.
Step 6	Choose Inventory > Licenses to view your purchased smart licenses, license entitlements in use, and available entitlements.
Step 7	Click License Reservation.
Step 8	A Smart License Reservation workflow dialog box is displayed. In the Step 1: Enter Request Code tab, in the text field that is displayed, enter the reservation code you received from Cisco ISE in Step 3.
Step 9	Click Next.
Step 10	In the Step 2: Select Licenses tab, click the Reserve a specific license radio button. Then, in the Reserve column of the table displayed, for each license type, enter the number of license entitlements you want to reserve on the primary PAN.
Step 11	Click Next.
Step 12	In the Step 3: Review and Confirm tab, review the details of your specific license reservation. Then, click Generate Authorization Code.
Step 13	The Step 4: Authorization Code tab contains a field that displays the authorization code in XML format. This XML content includes information on the license reservation and the Cisco ISE node for which the SLR is generated. Do not make any modifications to this content because tampered code is rejected by Cisco ISE. Click Download As File to download the .txt file with the XML content to your local system.
Step 14	In the Licensing window of the Cisco ISE administration portal, in the Primary PAN area, click Upload SLR License Key and choose the XML file that you downloaded from the CSSM portal. It takes a few minutes for the key to upload to your node and for the activation of the Specific License Reservation.
Step 15	To configure Specific License Reservation on your secondary PAN, carry out the following steps in the Secondary PAN (optional) area: Click Generate Code. A code is displayed in the Reservation Code field next to it. After you generate a reservation code, you can click Cancel Request to return the reservation code to the CSSM server. This code is then rendered invalid. You must generate a new reservation code the next time you want to install and enable Specific License Reservation on your secondary PAN. Repeat Step 5 to Step 13 to configure the Specific License Reservation for your secondary PAN. In the Secondary PAN area, click Upload SLR License Key and choose the XML file that you downloaded from the CSSM portal. It takes a few minutes for the key to upload to your node and for the activation of the Specific License Reservation.

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Update Specific License Reservation

You can modify the Specific License Reservation for a node, as required. You might need to update your Specific License Reservation in the following scenarios:

• Evolving business needs that require you to modify your license reservation.

• A primary PAN failover after which the primary PAN cannot be recovered. When the primary PAN fails, the license entitlements reserved on it are no longer available in Cisco ISE. To avoid losing administrative access to Cisco ISE because of noncompliant license usage, you must return the Specific License Reservation that was enabled on the node, and update the Specific License Reservation on your new primary PAN (the promoted secondary PAN) accordingly.

Thanks,

Jitendra

[hslai]

Please open a TAC case. This is not a known issue.