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ISE Posture status stuck in Unknown status.

Hi,

 

I have a customer on ISE 3.0 that Authenticates, Authorized and performs two compliant checks on the client.

 

The AnyConnect version for ISE Posturing is: 4.8.03036. ( I know this is an old version)

The Compliance module is: 4.3.1453.6145

 

The ISE posturing checks for Anti-Malware and Windows Patch Management.

 

The Anti-Malware check works perfectly, it  scans, passes this posture check or updates if needed.

 

For Windows Patch Management, it checks to see if the client has the SCCM client installed and if it has the latest Critical patches installed.

 

Today, we were able to rollback a critical Microsoft patch on the client.

 

The AnyConnect ISE posturing module connects to ISE and runs a scan for Anti-Malware and Patch Management.

The first scan works for Anti-Malware but the second scan for Patch Management stalls, it continues to stall beyond the 10mins remediation timer on the Posturing Profile.

 

How do I get the clients to go from Unknown to Non-Compliant if it fails within the remediation time? My client remains on Unknown indefinitely even when the SCCM patched the machine an hour later. 

 

Can I get the AnyConnect client to trigger a scan if it is in an Unknown or Non-Compliant status for 5 minutes?

 

Thanks

3 Replies 3

Mike.Cifelli
VIP Alumni
VIP Alumni

How do I get the clients to go from Unknown to Non-Compliant if it fails within the remediation time? My client remains on Unknown indefinitely even when the SCCM patched the machine an hour later. 

-If the user cancels the pop up it should then immediately move them into Non-Complaint state.  Is this not the case?

Can I get the AnyConnect client to trigger a scan if it is in an Unknown or Non-Compliant status for 5 minutes?

-You have the ability via ISEPostureCFG.xml profile to enable "Scan Again" button.  With this, it would allow users to manually force a re-scan upon clicking the button which will manually initiate the probe again.

Hi Mike,

 

I have the scan again on the ISE posture module but I was wondering if it could do it automatically if the client is non-compliant. 

 

I will come back to you on the other query.

 

Thanks

Anthony.

We could assign a reauth timer with terminate so the sessions will re-initiate.

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