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ISE - wrong email address for the sponsor when sending the guest account information automatically

randomuser
Level 1
Level 1

Hi, similar to the Bug: "ISE 2.0 - incorrect emails in CC when sending Guest Account Expiration Notice - CSCve63114", ISE 2.3 Patch 2 uses a wrong email address for the sponsor when sending the guest account information automatically (see attached screenshot).

The specified sponsor "GJant..." does not have the email address "vpe.. @...". The sponsor is read out from the AD, where the correct email address is stored and displayed during a test (within the ISE, for example, when reading attributes of a user).

In addition, with the option to automatically send notifications to the guest, an email is always sent additionally to the sponsor. There is no option to send the guest notification/account information only to the guest and not to the sponsor.

Is this a known bug or has the ISE installation database been corrupted (what would be strange because all sponsor information is/should be read from the AD)?

Thank you in advance.

1 Accepted Solution

Accepted Solutions

Jason Kunst
Cisco Employee
Cisco Employee

Please reach out to the TAC to research the issue

View solution in original post

3 Replies 3

Jason Kunst
Cisco Employee
Cisco Employee

Please reach out to the TAC to research the issue

Andrew Woolman
Level 1
Level 1

We are using Version 2.4.0(357) Patch 10 and are having a simliar problem

Get a tac case open