09-30-2013 02:22 PM - edited 03-10-2019 08:57 PM
09-30-2013 10:32 PM
Hi Hugo,
FYI
As regarding to the AV Definition Update and AS Definition Update requirement type can be used to report on and update the definition files on a client for supported antivirus or antispyware products. If the client fails to meet the AV/AS requirement, the Agent communicates directly with the installed antivirus or antispyware software on the client and automatically updates the definition files when the user clicks the Update/Remediate button on the Agent dialog.
AV Rules incorporate extensive logic for antivirus vendors and are associated with AV Definition Update requirements. AS Rules incorporate logic for most antispyware vendors and are associated with AS Definition Update requirements. For AV or AS Definition Update requirements, there is no need to configure checks. You associate:
•AV Definition Update requirement with AV Rule(s) and user roles and operating systems
•AS Definition Update requirement with AS Rule(s) and user roles and operating systems
and configure the Agent dialog instructions you want the user to see if the AV or AS requirement fails.
10-01-2013 11:20 AM
Muhammad --
Thank you for the quick response.
I clicked on the Update/Remediate button; that did not resolve the issue. A wheel, which indicated some type of action, would spin for more than an hour with no effect.
Before I logged in, I updated the AVG software, so no updates would have occurred anyway. Thus, we have a situation where the latest AVG Free antivirus software is not recognized. This seems to be a provider issue, not a user issue. I hope that you can resolve it.
Hugo
04-04-2017 08:41 PM
Hi
DId you get any update on this. I faced the same issues for free antivirus which is mentioned in the compatible matrix. Ever after the endpoint has definition updated till date, Nac agent not able to assess the AV definition properly and says its not complaint. But av definition on end point shows the current date definition.
Prashanth
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