Not Able to Access ACS

[Shao-Yu Chen]

I can log-in any Cisco switches and routes on our network, but I can't login to ACS  web console. My teammate has compared his profile settings against mine, and we both have the same administrator role. I even tried to login from my teammate's computer and I still getting denied. Tried reset my password and that did not take care my problem. What else can I try?

[nspasov · Accepted solution]

A couple of questions:

- Are you guys using local username/password or do you have the deployment tied to Active Directory?

- What version of ACS are you using?

- Can you post screenshots of:

       - System Administration > Administrative Access Control > Identity

       - System Administration > Administrative Access Control > Identity

Thank you for rating helpful posts!

[Shao-Yu Chen]

Thank you Neno for the reply. We got it figured out. Got my password reset under System Administration > Administrators > Accounts. My other teammate reset my password under Users and Identity Stores > Internal Identity Stores > Users, and that did not help me to access ACS.

[nspasov]

Ahh cool! Glad you got your issue resolved! (+5 from me). 

Now if your issue is resolved, you should mark the thread as "answered" :)