"The Page Cannot Be Displayed" error when clicking the Remote Agent

[jasper.padura]

Hi everyone! We have installed ACS SE 4.0 and we have added a remote agent running on Windows Server 2003. Recently, we are encountering "The page cannot be displayed" error when we click the RA under a network device group. This is resolved by rebooting the ACS SE appliance and accessing the ACS SE web console again but after few hours, problem reoccurs. Clicking the links on the ACS SE web console is okay at first but after clicking the RA, every link shows the error "The page cannot be displayed." Hope you could help us on this problem. Anyone's support is very much appreciated.

Thanks!

[Jagdeep Gambhir]

Jasper,

This is a known issue with 4.0. I would suggest to upgrade acs and remote agent to ver 4.1.1.

Regards,

~JG

Do rate helpful posts

[jasper.padura]

Hi JG,

Thank you so much for your response. Does Cisco have a documentation that states that this is a known issue with 4.0, such as release notes, for we might need this for the proposal upgrade?

Again, thanks a lot!

[Jagdeep Gambhir · Accepted solution]

Hi Jas,

Here is the bug CSCsg40444.

Regards,

~JG

Do rate helpful posts

[jasper.padura]

thank you so much for your very helpful response.