Reinstating a Guest user account on ISE

[Nitesh.Parbhoo1]

Hi,

I would like to find out how many times can a sponsor reinstate a guest account once it has expired?

Regards,

[Jason Kunst]

Can you provide more context? There is no limitation that I can see and there is no way to restrict

[Nitesh.Parbhoo1]

I have a client that is utilizing the Sponsored guest access for Known Guests with Guest types 1 day & 3 day configured, when the guest account expires after 1 or 3 days, my client reinstates the account for the guest to go on using the same account.

The client mentioned that after the 5th reinstatement of the guest account, he is no longer able to reinstate then would delete the account and recreate the account for the guest. Cisco ISE version 2.3

[Jason Kunst · Accepted solution]

There is nothing restricting this. I spoke with engineering and they said to work with TAC to repro and open a bug

https://www.cisco.com/c/en/us/td/docs/security/ise/1-2/sponsor_guide/b_spons_SponsorPortalUserGuide/b_spons_SponsorPortalUserGuide_chapter_010.html#task_48DA46BDA66E45E0A3AF939C84AB4225

[Nitesh.Parbhoo1]

Hi Jason,
Did you manage to get more information on this.
Regards,
N,

[Jason Kunst · Accepted solution]

yes development said to work through TAC on a bug