Restore and upgrade missing mails

[Jesus Cano Villar]

Hi,

I restored config ACS and later we upgraded to 5.5 patch 11. Before doing this we received mails when backup and DataBase purge were done. But since we did this restore and upgraded from 5.5 patch8 to patch 11 we dont receive these mails. Where is this config done??? i checked the config and it looks fine. How can i know if these mails are being sent from ACS? Where in the config we configure this??? any advice??

thanks alot

[vthaluru]

Hi Jesus,

We can configure the Email settings( Monitoring Configuration > System Configuration >Email Settings).Please check the GUI Email server is configured or not ?

Please check Email notification users list in the System alarm settings (Monitoring Configuration > System Configuration >     System Alarm Settings).

Upgrading to patch11 ,it will not remove the configurations . Please check whether those configurations available from GUI or not .

Thanks

VenkataKrishna

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[Jesus Cano Villar]

both of them are configured. I attach screenshots. 

[vthaluru]

Hi Jesus,

I am suspecting Purge job stopped running .Can you please check on scheduler page (Monitoring Configuration >     System Operations > Scheduler Status) ,whether DBPurge run on today or not ?

If it is running on today ,then click on purge now option from Removal and Backup (Monitoring Configuration >     System Operations >Data Management >Removal and Backup) ,check whether you are getting the alarms and emails or not ?

Thanks

VenkataKrishna

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[Jesus Cano Villar]

Hi,

Backups and datapurge were done last night correctly, but not mails were sent :(

Before doing restore and upgrade to patch 11 we saw in alarms->inbox about DBpurge everyday (database start puroing, database purge finished). But now in Alarms-inbox we dont see anything about datapurge events. It could be like we dont see any alarms about that the mails arent sent?

I attach the screenshots.

[vthaluru · Accepted solution]

Hi Jesus,

I am suspecting alert manager is not started properly .Could you please restart the 'view-alertmanager' (acs stop view-alertmanager ,acs start view-alertmanager) and check whether we are getting the alarms or not ?

Thanks

VenkataKrishna

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[Jesus Cano Villar]

You were right. Thanks a lot for your support :)