Service "CSLog" do not start on ACS 4.2.1

[mmisonne]

Hello

I recently installed an ACS 4.2.1  with  patch 4.2.1.15.1 et 4.2.1.15.2 the on a  Win 2003 R2 Std edition SP2

I can not sart the service CSLog

Each time I resart it, I have the following message in window viewer:

(Note that I have the same problem on another machine WIN 2003 Std edition SP1)

Could you please help me ?

Thanks

Michel Misonne

Event Type: Error
Event Source: ACECLIENT
Event Category: (1)
Event ID: 1001
Date: 04/11/2010
Time: 18:10:38
User: N/A
Computer: FP9S00180048
Description:
The description for Event ID ( 1001 ) in Source ( ACECLIENT ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: C:\WINNT\system32\sdconf.rec.
Data:
0000: 00 00 00 00 ....

[aneelaka · Accepted solution]

This is a known issue with 4.2.1, if you are not using RSA feature you can ignore this message.
 However, if CSLOG cannot be started, could you try restarting the ACS, 
also see if reboot of the windows server helps

[mmisonne]

Hello,

We are not using RSA.

However there is a probleme with this ACS because there is nothing in the log " failed attempts " ou "sucess attempts".

And the ACS is configured for logging the failled and success attempt.

We also tried to reload the ACS.

Regards

Michel Misonne

[aneelaka]

You could change the log level to full and collect package.cab and look for RDS.log and AUTH.log to make sure this authentication request are making to the ACS SE