09-19-2017 03:41 PM
Customer was on ACS 5.3 (VM) with SAS and ordered CSACS-5.8SW-SR-K9= to migrate to ACS 5.8.
After migrating to ACS 5.8, the SAS service has expired and wishes to renew SmartNet.
What service should they order?
Do they renew with CON-SSSAS-CSACS589 from CSACS-5.8SW-SR-K9= (as SR does not have an associated service)?
Do they renew with CON-SSSAS-RCSA58VM as if they were purchasing a new VM?
Do you have any other suggestions?
Solved! Go to Solution.
10-24-2017 07:05 PM
Hi Nicholas,
Not sure if you are all set with Smartnet license. Please see the ACS 5.8 bulletin for ordering information.
Cisco Secure Access Control System 5.8 Bulletin - Cisco
Thanks
Krishnan
09-28-2017 07:32 PM
In case you are still looking for an answer, this might help:
10-10-2017 03:35 PM
After migrating their support has expired, what would they need to get in order to renew?
10-24-2017 07:05 PM
Hi Nicholas,
Not sure if you are all set with Smartnet license. Please see the ACS 5.8 bulletin for ordering information.
Cisco Secure Access Control System 5.8 Bulletin - Cisco
Thanks
Krishnan
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