SMS GATEWAY CONFIG GUEST PORTAL

[mouhameddiawndiaye]

Dear all,

Currently, we are configuring an SMS gateway from ISE for our guest portal with an internal SMSC.

But we have a problem.  We can send an SMS to a test phone number from the SMS test in the guest portal menu (portal customization), but with the sponsor portal we can send SMS to the guest.

When we view the logs with the following command: show logging application guest.log tail

We don't see anything coming from the sponsor account. But from the manage account, we have the following guest log message: 2024-10-17 16:20:24,117 ERROR [portal-http-service48][] cisco.ise.portalwebaction.controller.PortalPreResultListener -:login:- mobileDevice is null or empty : null.

Please help me to solve this problem.

Thank you for your help.

[ahollifield]

What is an "internal SMC"?

I'm not sure on this specific error but why do you want to do this?  This is only guest internet right?  Why collect cell numbers at all?  Why not just an AUP or self-registration?  

[mouhameddiawndiaye]

Hello, we already configure the guest portal and it’s working. But we want
to send the guest credentials (username and password) by SMS and we are
configure the SMS gateway like the SMTP gateway. For the SMS gateway we
are using SMS HTTP API , we have facing with a problem. The guest cannot
receive the SMS.##- Veuillez saisir votre réponse au-dessus de cette ligne
-##

[ahollifield]

But why?  What value does requiring credentials actually provide?

[mouhameddiawndiaye]

Maybe I don't understand your question. But we just want that when the user
fills out the registration form and behind the approval is made by the
sponsor email admin, that the guest receives their login credentials by SMS
and not by email. It's a choice on our part. And now I'm facing another
problem when I look at the logs:
com.cisco.cpm.guestaccess.exception.GuestAccessSystemException:
org.apache.http.NoHttpResponseException: ip server SMS failed to respond

com.cisco.cpm.guestaccess.apiservices.exception.PortalSystemException:
Error while generating SMS

[Cristian Matei]

Hi,

First log message looked to underline a configuration error, second log message looks to underline a connectivity issue with SMS server or integration issue. Have you followed these guidelines when doing the integration?

https://community.cisco.com/t5/security-knowledge-base/ise-guest-amp-web-authentication/ta-p/3657224#toc-hId-838271433

https://community.cisco.com/t5/security-knowledge-base/ise-guest-amp-web-authentication/ta-p/3657224#toc-hId-838271433

Best,

Cristian.