10-22-2025 12:54 AM
Anyone know how to fix error 'Supplicant stopped responding to ISE'? I try to increase 802.1x timer but not helping.
When we use EAP-TTLS is mandatory that ISE certificate should be apply in the endpoint?
| Event | 5411 Supplicant stopped responding to ISE |
| Failure Reason | 12981 Supplicant stopped responding to ISE during EAP-TTLS tunnel establishment |
| Resolution | Verify that supplicant is configured properly to conduct a full EAP conversation with ISE. Verify that NAS is configured properly to transfer EAP messages to/from supplicant. Verify that supplicant or NAS does not have a short timeout for EAP conversation. Check the network that connects the Network Access Server to ISE. |
| Root cause | Supplicant stopped responding to ISE during EAP-TTLS tunnel establishment |
10-22-2025 10:07 AM
Why are you using EAP-TTLS? TTLS is not encrypted. Yes you still need to trust the ISE EAP certificate on the endpoint.
10-23-2025 05:57 PM
hi @ahollifield
The USE EAP Certificate should be installe din the machine is 2nd certificate in below picture?
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