System scan keeps running in Cisco AnyConnect while trying to connect to wireless network configured under Cisco client provisioning portal

[deekuma5]

Device security check is able to detect anyconnect but unable to pass system scan step . System scan in Cisco Anyconnect keeps running for indefinite time . Screenshot below. Please provide suggestion.

Anyconnect version : 

 

[Jason Kunst · Accepted solution]

Please work through the tac and open a defect where needed

[deekuma5]

Hi Jason,

Can you let me know the process to reach to TAC team. Is there any service offering for which I can raise a Service now case and tagged to. Thanks for your help.

Thanks,

Deepak

[shrutn]

How was this issue solved? Can you please let me know, since Im facing the same issue.

[Peter Koltl]

Anyconnect Posture module is supposed to find ISE itself, without the browser. You should concentrate on that. The browser probably shows the ISE portal due to the HTTP redirect that the posture module needs. Sometimes the captive portal detection in the operating system opens the browser automatically but you should close it even if it displays the ISE portal.