10-27-2016 11:15 AM
I'm working with a company that has purchased ISE VMs (ISE-5VM-K9). The VMs are under a master contract but no serial number is associated with this product. We've had some difficulty opening a TAC case. How are others opening TAC cases for their VMs?
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10-27-2016 11:56 AM
Yes, that is the product ID number which should help TAC figure out the support options.
Regards,
-Tim
10-27-2016 11:30 AM
Hi Nathan,
Does the customer have a support contract for those VMs? That is how we determine if they are eligible for TAC support.
Regards,
-Tim
10-27-2016 11:55 AM
Hi Tim,
Thanks for your response. Support was purchased but still had some problems just using the contract number. We were guided to use the VM instance number PID in combination with the contract. Haven't tried yet but does that sound accurate?
-Nathan
10-27-2016 11:56 AM
Yes, that is the product ID number which should help TAC figure out the support options.
Regards,
-Tim
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