AP will not boot, no light

[JWHolm81891]

I'm about 45 days in on this network (new gig) with no doc's whatsoever. I have an AP I noticed was dead. Took it down. Consoled in and this was as far as the booting process got:

HELO
5.0205HNDRC1a-1.0.38-163.162
CPU0
L1CD
MMUI
MMUA
CODE
ZBBS
MAIN
Boot Strap Register: 0x6fc3b

 That's it. And no light coming on the AP at all. I've never run into this before. Any ideas? I've tried researching this but not really getting any traction with what data I have there. 

[balaji.bandi]

what model of AP ? is the stuck for long....have you done the factory reset ?

[JWHolm81891]

Tried the reset, but it doesn't take. At least it doesn't go past what I pasted up there. Model: Cat9115AXI-B

[balaji.bandi]

how are you powering the Device? what PoE from the switch? - what model switch?

For looks like AP dead and raise a TAC case and RMA

[JWHolm81891]

Right, PoE from switch. It would be going to a 9200L. 

[balaji.bandi]

try this (if you tried already) then TAC for RMA

https://www.youtube.com/watch?v=-bAOvx-dYoY

[Leo Laohoo]

---

@JWHolm81891 wrote:

HELO
5.0205HNDRC1a-1.0.38-163.162
CPU0
L1CD
MMUI
MMUA
CODE
ZBBS
MAIN
Boot Strap Register: 0x6fc3b

---

Contact Cisco TAC and organize for an RMA. 

All Cheetah OS APs are covered with some form of Limited Lifetime Hardware Warranty -- No need to pay for any maintenance contract. 

[sergio-diaz]

The same here with a whole bunch of access points C9115AXE-A manufactured all in february 2023.... they all started falling like flyes

j▒Z▒L(Z R:-▒▒▒R▒▒HELO
5.0205HNDRC1a-1.0.38-163.162
CPU0
L1CD
MMUI
MMUA
CODE
ZBBS
MAIN
Boot Strap Register: 0x6fc3b
NVRAM memcfg 0x41627
DDR3-1600 CL11 total 2048MB 2 16bits part[s] %1 SSC

MEMSYS init failed, return code 00000001
MEMC error: 0x00000000
PHY error: 0x00000000
SHMOO error: 0x10c00000
0x00000082
0x00000000

[Leo Laohoo]

RMA the AP while it is still possible (Limited Lifetime Hardware Warranty).