C9500-48Y4C Unsupported Cisco Device on Prime Infrastructure 3.5

timurta@sinergy.co.id · ‎08-19-2019

Hello

We have a problem Cisco Prime Infrastructure 3.5, when we discover C9500-48Y4C with feature stack wise in Cisco Prime, device type detection "Unsupported Cisco Device". Any solution for this problem?

marce1000 · ‎08-19-2019

- Check compatibility information for your device from the link below :

https://www.cisco.com/c/en/us/support/cloud-systems-management/prime-infrastructure/products-device-support-tables-list.html

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

timurta@sinergy.co.id · ‎08-19-2019

Hello Marce1000

We have checked the compatibility device, but the issue is whether this might be the effect of the stackwise feature?

Thanks

Systems Engineers · ‎09-03-2019

The 'culprit' it's the stackwise configuration.

The official reply I recieved from the TAC some time ago is that they don't know if\when the Prime team will add support for 9500s in stackwise configuration.

Leo Laohoo · ‎08-20-2019

Raise a TAC Case and see if they can knock up a device pack for 3.5 or wait for the release of PI 3.7 (and pray it will be supported).