Campus Manager Error

[kanokpan]

Hi,

When I use Campus Manager, Topology Service, Display view and from edit menu, map preference, I got the error message box as in attached.

Please advise how can I resolve this problem.

Thank you,

Regards,

Jan.

[Joe Clarke · Accepted solution]

Rename the /opt/CSCOpx/campus/etc/users directory to /opt/CSCOpx/campus/etc/users.bak, then recreate the directory with:

# mkdir /opt/CSCOpx/campus/etc/users

# chown casuser:casusers /opt/CSCOpx/campus/etc/users

# chmod 0750 /opt/CSCOpx/campus/etc/users

Then see if the problem goes away.

[Joe Clarke]

Also, make sure you restart your web browser after doing this.

[kanokpan]

The problem is gone now. So the problem is the user.preferences files under user? I just create directory and change own, permission, there is no files/ folders exist under /opt/CSCOpx/campus/users. Is that OK ?

Many thanks for your kindly help.

[Joe Clarke]

There was a problem with one of the per-user files. Based on the error, the only thing I can think of was that you were looking at the wrong file, or there was some other issue reading the contents of the file.

You can always recreate the preferences files if you need to. However, if you had any saved map layouts they will be gone. You might try moving files back over from your backup directory one at a time to narrow down exactly which caused the problem.