Can't ping (Cisco RV260W)

[2sg3arcw7]

We were given the following details:

The L2 PVLAN has been created:
PVLAN- 123
Name: pvlan-XXX-L2

Primary IP: x.x.x.131/27
Subnet: 255.255.255.224
Gateway: x.x.x.129

However, when we plug in the router's WAN port to the PVLAN port in the office (and configure a static IP as above), we can't ping any IP addresses from the Administration -> Diagnostic -> "Ping or Trace on IP Address" page.

PING 8.8.8.8 (8.8.8.8): 56 data bytes
ping: sendto: Network is unreachable

This is weird, because a laptop plugged into the same port and configured in the same way can ping, e.g. 8.8.8.8...

We figured we needed to set the 'WAN VLAN Tag' to 123 (literally the number we got, not a placeholder) on the Advanced Settings tab of the WAN -> WAN Settings page, but to no avail (still can't ping).

Could they have given us the wrong vlan-id? Should we even need to set this? How come a laptop worked?

Sorry for all the basic questions, very new to all this!

Many thanks,

Dan.

[2sg3arcw7]

I've read a few places about 'adding a sub-interface' (which is VLAN tagged) to the router's interface... however, I don't see that via the GUI. Do I need to open the serial port and configure it 'natively'? I can't seem to SSH onto this box...

[2sg3arcw7]

Anyone?

[Richard Burts]

I am puzzled why you would  plug in the router's WAN port to the PVLAN port. I would think the WAN should be separate from PVLAN.

[2sg3arcw7]

Thanks @Richard Burts, To be honest, I don't know either... I'm accustomed to my consumer gear where the WAN is provided by the ISPs modem, I plug that into the WAN port of the router and my devices into the switch ports. With a bit of IP config 'it just works'^{TM}... We want to use the Cisco RV260W as a firewall to isolate our office network from the outside, so I guess you're suggesting we use VLAN config / routing on the 8 ports of the switch?

I'm really inexperienced with all this!

Many thanks,

Dan.

[Richard Burts]

Dan

Yes, suggesting connecting your devices to the ports of the RV260W. I would assume that these ports belong to a default vlan, but if you want you should be able to configure a different vlan ID. You probably will need to configure IP addressing for the vlan interface. I would assume that RV260W has a default route but you should check on that.

[2sg3arcw7]

Can you explain in a bit more detail?

e.g. why isn't the WAN port the right choice?

[2sg3arcw7]

So my first 'instinct' (after following your advice and plugging the cable from the port in the office on the PVLAN into the switch on the cisco box) ... is to plug a router into the switch and plug my devices into the router... which must be wrong

What is it I'm not understanding? Happy to go read...

Many thanks
Dan.