Catalyst C2960S Diagnostic TestPortAsicCam failed

[LafalizeJ]

Good morning

We have two C2960s switch stacked and I have started a full diagnostic on them.

We have receive a failed result with the tests details

          Test: TestPortAsicCam, Result: Failed

Is there possible to receive a diagnostic of this failure

thank you

[Marvin Rhoads]

A failure like that is in the ASIC (integrated circuit) and is not a field(user)-replaceable item. It typically requires a replacement switch.

If you have Smartnet support the TAC will generally ship you a replacement switch and issue a Return Material Authorization (RMA) for the old one based on that sort of error.