12-12-2024 10:43 AM
Hi, I have a network with three CBW140AC-E access points, firmware version 10.10.1.0 (latest available). I created a simple wireless network and I cannot authenticate with my I-PHONE 13 ios 18.1.1 device (latest available).
To be able to do this, I had to disable the Private Wi-Fi Address on the iPhone, and so everything works perfectly.
Otherwise it appears that Cisco access points are refusing to connect with the private wifi address enabled.
I have no problem with other Android devices, Windows, etc.
Is there a way to fix this problem, without disabling my i-phone's private wi-fi address? Has anyone had the same problem?
thank you very much
12-12-2024 10:54 AM
If you disable something on the iPhone and it works, the problem is on the iPhone not in the access point. This feature is preventing the iPhone to connect not the other way around.
Proving being, you can connect just fine with other devices.
You are looking the wrong way to this problem.
12-12-2024 11:20 AM
Thanks for the reply, and first of all I apologize for my imperfect English, or for any errors in understanding or writing, I am Italian.
However, I do not agree with his point of view.
I was asking the community why maybe it's some setting that needs to be changed in the network configuration.
If, however, it is a generalized problem for all iPhones, at least with this very recent version of iOS, then there is certainly an incompatibility between iPhones and Cisco access points.
But in this case the problem must be known and addressed by both players in the scenario, Apple and Cisco.
Furthermore, in the logs I clearly see that first the access point authorizes the client and after a moment it de-authorizes it.
I don't think it's good publicity for Cisco access points if iPhone users have problems accessing its network, right?
Thank you
12-12-2024 11:32 AM
If you can please share the logs showing the access point refusing the iPhone this could be helpful for the community and may help on the troubleshooting.
Just keep in mind that no one here represents Cisco or Apple. Basically, we are a band of tech guys who like to challenge ourselves with tech problems.
That being said, what I understand from network experience, is if the problem is fixed by changing something on the client device, the problem is on the client device, not on the network.
But I respect if you or anyone else disagree with my point of view.
12-13-2024 09:26 AM
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