Cisco Network Assistant - Adding WS-C2960X-24PD-L

[stephenpefanis]

Hi, I have an install of CNA that has been working fine for all my switches (WS-C2960X-24PS-L). We recently purchased some WS-C2960-24PD-L and I am unable to add them to the community. The switch appears in CNA but when I add them to the community, I get the error "SWITCHNAME is no reachable. Unable to connect"

I can ping the switch and SSH to it remotely from the computer fine. Not sure if the switch is compatable? I'm running CNA v6.3 (tried the latest version also with no luck)

Any suggestions?

[marce1000]

 - Verify 

                switch  # show log

on your switch; check if there are any connection attempts from CNA

M.

[stephenpefanis]

I've cleared the log and when i try to add to community there is no log message being shown.

The output after cleared log is:

Syslog logging: enabled (0 messages dropped, 1 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)

No Active Message Discriminator.

No Inactive Message Discriminator.

Console logging: level debugging, 320 messages logged, xml disabled,
filtering disabled
Monitor logging: level debugging, 4 messages logged, xml disabled,
filtering disabled
Logging to: vty1(0)
Buffer logging: level debugging, 320 messages logged, xml disabled,
filtering disabled
Exception Logging: size (4096 bytes)
Count and timestamp logging messages: disabled
File logging: disabled
Persistent logging: disabled

No active filter modules.

Trap logging: level informational, 314 message lines logged
Logging Source-Interface: VRF Name:

Log Buffer (4096 bytes):

[marce1000]

 - Does CNA have a logfile too somewhere (check product documentation); examine and or followup on this logfile when the switch is added; watchout for any errors if any.

M.

[stephenpefanis]

This is what im getting on the log file when connecting.

Aug 9, 2017 8:06:51 AM org.apache.commons.httpclient.HttpMethodDirector authenticateHost
WARNING: Required credentials not available for BASIC <any realm>@192.168.32.12:80
Aug 9, 2017 8:06:51 AM org.apache.commons.httpclient.HttpMethodDirector authenticateHost
WARNING: Preemptive authentication requested but no default credentials available

The username/password for telnet is the same on this switch as it is for all my others. The only difference is the VTY line output. Could this be the cause of authentication issues?

A working switch has

!
line con 0
line vty 5 15
exec-timeout 60 0
transport input ssh
!

The switch that isn't working has 

!
line con 0
line vty 0 4
exec-timeout 60 0
transport input ssh
line vty 5 15
exec-timeout 60 0
transport input ssh
!

[marce1000]

 - Not knowledgeable  enough to track this further; I would suggest to convert all switches to the working mode (for CNA)

[stephenpefanis]

Thanks for your assistance so far. Unfortunately I can't get it back to a "working" mode as these are new switches. I took a brand new one out the box and only done basic config with the same issue still :(

[sbhadrav@cisco.com]

For Cisco IOS Release 15.2(4)E, CNA support is available on release version 5.8.9 and later.

You can download Cisco Network Assistant from this URL:
http://www.cisco.com/pcgi-bin/tablebuild.pl/NetworkAssistant

For more information about Cisco Network Assistant, see the Release Notes for Cisco Network Assistant on Cisco.com.