03-18-2018 02:45 AM - edited 03-01-2019 06:28 PM
Hello,
We got Prime 3.1 with MR 3.1.7. around 200 devices added all success fully managed except 1 Cisco Catalyst 6500 virtual switch and Cisco Catalyst 6509 switch both gives "Partial Collection" status reason: Unable to collect the flash image related information from the device.
Any support is appreciated
Solved! Go to Solution.
03-18-2018 04:18 AM
- As it is 'just OK'; you may try with a more recent version of IOS on the 6509 if this feasible for you. On the 'long run' this must be seen as an incompatibility between the current Prime<->Switch versions (probably). In that context I would also advise to go to Prime 3.3 (latest version).
M.
03-18-2018 03:54 AM
- Following info from the compatibility matrix the IOS version installed must be > 12.2 on the 6509 ; is this the case ?
M.
03-18-2018 04:10 AM
our switch IOS version is 12.2
03-18-2018 04:18 AM
- As it is 'just OK'; you may try with a more recent version of IOS on the 6509 if this feasible for you. On the 'long run' this must be seen as an incompatibility between the current Prime<->Switch versions (probably). In that context I would also advise to go to Prime 3.3 (latest version).
M.
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