Cisco Prime Info 3.1 startup issue

ISServices72502 · ‎06-03-2020

Dears,

thanks for spending your time for checking my problem

I am currently having an issue which the PI failed to Strat after shutdown

the PI is version 3.1 and build in VMware Platform

during the boot, I observe that the console said some user missing and file missing

I have uploaded to this discussion and please let me know what shall I do

thank you very much

marce1000 · ‎06-03-2020

Hmm , seems like this Prime installation may be corrupted. Re-install it again and restore from backup.

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

ISServices72502 · ‎06-04-2020

thanks for the prompt reply

but the backup seems to be crashed so

is there anyway we could copy the database from this old unit to new unit

thanks

marce1000 · ‎06-04-2020

- As far as I know the database can only be contained in a valid backup, and has no other means of restoring.

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '