Cisco Prime Toolbar 1.2 error

[Nicholas Hood]

Hi all,

Quick question about Cisco Prime Toolbar 1.2 for Firefox.

We are running Cisco Prime Infrastructure 1.2

I load up the toolbar and enter my credentials in however no data comes in for me. I look at the logs and have this error message...

Tue Nov 20 2012 15:26:21 GMT-0500 (Eastern Standard Time)    retrieve Unreachable devices    error connection    webacs/api/v1/data/ClientDetails?.full=true&status=DISASSOCIATED&.maxResults=1    parsererror    SyntaxError: JSON.parse: unexpected character    200

Any clue on where to begin on this issue? Is it Firefox, Windows 7, NCS Prime 1.2?

[beecher]

Hi Nicholas,

Sorry for the delay in a reply.  This is an error we have not seen before.  Are you still having the issue?  If so we will follow up with you to investigate.

Regards,

Beecher Adams

Product Manager - NMTG

Cisco Systems - San Jose, CA

[Nicholas Hood]

Hi beecher,

Yes, I am still having issues with this. One thing I have noticed is that the toolbar works on all of my 32bit machines. This one I am having troubles with is a 64 bit machine running 32 bit Firefox. Looking at the logs closer, it looks as if it is trying to connect to a different HTTPS link than the others that are working.