CiscoWorks Apache Issue

[eng.mshari]

Good day,

I have an issue with our CiscoWorks. After I applied several patches to the CiscoWorks, the apache services wouldn't start. Every time I try to start "CiscoWorks Web Server" service, it gives me "Windows could not start the CiscoWorks Web Server on Local Computer.".

Is there anything I can do to solve this issue.

Thank you in advance

[AFROJ AHMAD]

Hi Abdul,

Try to Unregister and Register the Apache service :

To Unregistered:

pdreg -u Apache

To registered :

C:\PROGRA~2\CSCOpx\MDC\Apache\bin>pdreg -r Apache -e "C:\PROGRA~2\CSCOpx\MDC\Apache\bin\Apache.exe" -f "-d C:\PROGRA~2\CSCOpx\MDC\Apache -D SSL" -d TomcatMonitor

Change the C:\progra~2  with your Cisco works Installed Directory.

I hope this will help

Thanks

Afroz

[eng.mshari]

Thank you fvery much or your replay,

I did what you told me, but it didn't solve the issue.

This is what I got:

C:\Documents and Settings\f93151>pdreg -u Apache

C:\Documents and Settings\f93151>cd C:\Program Files\CSCOpx\MDC\Apache\bin

C:\Program Files\CSCOpx\MDC\Apache\bin>pdreg -r Apache -e "C:\Program Files\CSCO

px\MDC\Apache\bin\Apache.exe" -f "-d C:\Program Files\CSCOpx\MDC\Apache -D SSL"

-d TomcatMonitor

Files\CSCOpx\MDC\Apache\bin\Apache.exe"" was unexpected at this time.

C:\Program Files\CSCOpx\MDC\Apache\bin>

Any sugestion?

[AFROJ AHMAD]

Hi Abdul,

First thing : Apache service should be on MANUAL.  change the startup type

run the below command:

C:\PROGRA~2\CSCOpx\MDC\Apache\bin>pdreg -l Apache

Output should look like below :

        Process      = Apache

        Path         = C:\PROGRA~2\CSCOpx\MDC\Apache\bin\Apache.exe

        Flags        = -d C:\PROGRA~2\CSCOpx\MDC\Apache -D SSL

        Startup      = y

        Dependencies = TomcatMonitor

In your case I think Apache is not registered , check the location of Apache.exe . It could be located under ::

"C:\Program Files\CSCOpx\MDC\Apache\Apache.exe.  if this is the case..

then try to register it again :

C:\Program Files\CSCOpx\MDC\Apache\bin>pdreg -r Apache -e "C:\Program Files\CSCO

px\MDC\Apache\Apache.exe" -f "-d C:\Program Files\CSCOpx\MDC\Apache -D SSL" -d TomcatMonitor

I hope this will help

Thanks

Afroz

[eng.mshari]

Thank you very much for your replay,

I did it, but it didn't solve the issue (please see the attached picture).

Also, now I have another service wouldn't start "Ciscoworks Daemon Manager".

[AFROJ AHMAD]

Hi ,

You are not running the commad from the right location ,it should be

C:\Program Files\CSCOpx\MDC\Apache\bin

Run the command again.. you should see the output of this comman:

C:\PROGRA~2\CSCOpx\MDC\Apache\bin>pdreg -l Apache

Output should look like below :

        Process      = Apache

        Path         = C:\PROGRA~2\CSCOpx\MDC\Apache\bin\Apache.exe

        Flags        = -d C:\PROGRA~2\CSCOpx\MDC\Apache -D SSL

        Startup      = y

        Dependencies = TomcatMonitor

Thanks

Afroz

[eng.mshari]

Thank you very much for following up,

Hope there is a soluation for this issue.

[Duong Nguyen]

Give us a screen shot all of that Services that are running.

In windows --> start-->run-->services.msc

[eng.mshari]

           

Thank you very much for your replay,

Regarding the srevices, now I have two services wouldn't start (labeled by red).

PIC1: services

PIC2: Error message

PIC3: Error message

PIC4: List of patches

Hope this will clarify the issue

[Duong Nguyen]

shut down the daemon services, then bounce the apache services again

Your LMS server is it a stand alone server? or do you have another application installed on it as well?

Search for theses files and verify its located in CSCOpx\bin folder/directory and in windows\system32 folder

cwssleay32.dll
cwlibeay32.dll

If you have duplicates of these files, try renaming or removing them other than the cscopx folder.

[eng.mshari]

Thank you very much for following up,

I have checked, these files weren't in the "windows\system32" directory. I have copied them from "CSCOpx\bin" and pasted them in "windows\system32" directory, but it didn't solve the issue.

Also, please note that the daemon service is down and I couldn't run it !

[AFROJ AHMAD]

Try this :

on the Cmd prompt :

NMSROOT/CSCOpx/setup/support>resetCasuser.exe

Reset the Casuser Password and then try to start the Daemon Manager

Thanks

Afroz

[eng.mshari]

Unfortunately it didn't solve the issue.

I gave up, I just restored an old backup for the server. It is better to have it working with old data than have it corrupted.

Anyway, thank you all for your help.

Have a great day

[Duong Nguyen]

what version are you running?

[eng.mshari]

The version is 3.2. The paln is to upgrade it to the latest version 4.x.