Ciscoworks License Server/Daemon Manager is down.

[LucaSalvatore_2]

Hello,

It seems i have a major issue with my Ciscoworks server.  Whenever i try to go to Netconfig, or inventory, or basically anything i get this error

"License Server/Daemon Manager is down.  Please check license.log for more information."

The license.log file doesn't show much, here is the last few lines

"[ Tue Mar 01 12:01:03 EST 2011 ] [CS_License:LiceneServer-Thread-656] INFO com.cisco.nm.license.server.LicenseServer - Executing GetFeature
[ Tue Mar 01 12:01:03 EST 2011 ] [CS_License:LiceneServer-Thread-656] INFO com.cisco.nm.license.server.LicenseServer - Got VMS features
[ Tue Mar 01 12:01:03 EST 2011 ] [CS_License:LiceneServer-Thread-656] INFO com.cisco.nm.license.server.LicenseServer - Getting CMF features
[ Tue Mar 01 12:07:10 EST 2011 ] [CS_License:LiceneServer-Thread-657] INFO com.cisco.nm.license.server.LicenseServer - Executing GetFeature
[ Tue Mar 01 12:07:10 EST 2011 ] [CS_License:LiceneServer-Thread-657] INFO com.cisco.nm.license.server.LicenseServer - Got VMS features
[ Tue Mar 01 12:07:10 EST 2011 ] [CS_License:LiceneServer-Thread-657] INFO com.cisco.nm.license.server.LicenseServer - Getting CMF features
"

Can anyone assist with this please?

[akaradum]

did you ever manually restarted any of the ciscoworks services on the server machine?

do a manual restart and wait at least 15mins. let the deamon deal with starting the services, it takes sometime

--> net stop crmdmgtd

--> net start crmdmgtd

[LucaSalvatore_2]

Well i rebooted the server.... but i will try to manually stop the services.

[LucaSalvatore_2]

the daemon server is stopped already and i can't restart it.

I get "The CiscoWorks Daemon Manager sevice started and then stopped.  Some services stop automatically if they have not work to do......"

[akaradum]

don't play with the services, let the deamon handle those operations. It is slow sometimes so you may feel it doesn't do it its job, but it does.

after you stopped the deamon, it doesn't start back up? what is the error it fires on the CLI after you enter the start command?

[LucaSalvatore_2]

The service was already stopped.  I did not stop it.  When i tried to start it it stopped striaght away... see below

C:\>net stop crmdmgtd
The CiscoWorks Daemon Manager service is not started.

More help is available by typing NET HELPMSG 3521.

C:\>net start crmdmgtd
The CiscoWorks Daemon Manager service is starting.
The CiscoWorks Daemon Manager service could not be started.

The service did not report an error.

[akaradum]

well, at least we pinpointed your problem then. It seems your LMS was already down, but the apache web site was up that's why you were able to see the lms site but wasn't able to do much on it.

check the command it suggests(NET HELPMSG 3521.), and also check the log files under the ciscoworks directory and see if you can come up with a reason why the deamond cannot be started.

[LucaSalvatore_2]

Fixed it... I reset the password on the casuser account.

I think the server team may have installed some windows updates which killed it.  All good now.

Cheers.