ciscoworks LMS show license error

[thetnaing00]

hi

i am using LMS 2.5 and i did the fresh installation. after a few days running, LMS started showing license server error and i can't go into any of the module and they are all saying that cannot communicate with license server/service. but the license service is starting normally when i look at CS > admin > processes. any help? thank.

[Joe Clarke]

The license.log and Tomcat stdout.log might have additional errors. What happened on the server around the time this stopped working?

[thetnaing00]

the server is running normally before happening this. one morning, we tried to open up RME and generate the syslog report and the error came up just like that.

[thetnaing00]

hi

please see the attachment. it is saying that JVMunable to launch for license server. any problem with JAVA? thanks.

[Joe Clarke]

What is the output of pdreg -l LicenseServer?

[thetnaing00]

please see the following for the output.

C:\>pdreg -l LicenseServer

Process = LicenseServer

Path = d:\PROGRA~1\CSCOpx\bin\cwjava.exe

Flags = -DNMSROOT=d:\PROGRA~1\CSCOpx -cp:p lib\classpath,objects

\log4j\1.1.3\log4j.jar,lib\classpath\License.jar -cw:jre MDC\jre com.cisco.nm.li

cense.server.LicenseServer

Startup = Started automatically at boot.

Dependencies = Not applicable

[thetnaing00]

hi guys,

any update for this or there is no solution for this. thanks.

[Joe Clarke]

This looks correct, but there appears to be an issue starting this VM. Try running this command from a DOS prompt:

D:\progra~1\cscopx\bin\cwjava -cw d:\progra~1\cscopx -DNMSROOT=d:\PROGRA~1\CSCOpx -cp:p lib\classpath;objects\log4j\1.1.3\log4j.jar;lib\classpath\License.jar -cw:jre MDC\jre com.cisco.nm.license.server.LicenseServer

The command should be run all on one line. NOTE: There is a space between "MDC\jre" and "com.cisco.nm.license.server.LicenseServer".

[thetnaing00]

hi,

the following is the result of the command.

[Tue May 06 10:39:13 SGT 2008] Property file d:/PROGRA~1/CSCOpx\objects\licenses

\log4j-license.properties

i also attach the properties file. thanks,

[Joe Clarke]

If running it manually works, then this could mean an issue with the environment. Try running these commands:

set NMSROOT=D:\progra~1\cscopx

D:\progra~1\cscopx\bin\cwjava -DNMSROOT=d:\PROGRA~1\CSCOpx -cp:p lib\classpath;objects\log4j\1.1.3\log4j.jar;lib\classpath\License.jar -cw:jre MDC\jre com.cisco.nm.license.server.LicenseServer

[thetnaing00]

hi,

the following is the result when i run the command.

C:\>set NMSROOT=D:\progra~1\cscopx

C:\>D:\progra~1\cscopx\bin\cwjava -DNMSROOT=d:\PROGRA~1\CSCOpx -cp:p lib\classpa

th;objects\log4j\1.1.3\log4j.jar;lib\classpath\License.jar -cw:jre MDC\jre com.c

isco.nm.license.server.LicenseServer

Unable to launch JVM

C:\>

thanks.

[thetnaing00]

hi,

is it a JAVA problem? what is the workaround? thanks.

[Joe Clarke]

This could point to a problem with your installation. Looking at the code, I can't see how this situation could happen given that running with the -cw option works. I suggest you open a TAC service request so more analysis can be done.