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CiscoWorks not reporting Backup Status/Completion

rnieuwhof
Beginner
Beginner

Hello All,

I am running CW LMS 3.1 with Common service 3.2.0 on Windows.  After running an off-line LogRot, CS is no longer reporting that Backups are completing nor their status.  The backups are running, I can validate by reading the dbbackup.log. Does anyone know how can I get it reporting again?

_____________________________________________________________________________

LogRot Configuration:

Number Logfile Name                     Number of Archives Max Size Compress
-----------------------------------------------------------------------------
1.     d:\cscopx\log\syslog.log         2                  1024     gz
2.     d:\cscopx\log\jrm.log            2                  2048     gz
3.     d:\cscopx\log\dbbackup.log       2                  1024     gz
4.     c:\cscopx\log\eds.log            2                  1024     gz
5.     d:\cscopx\log\dmgtDBg.log        2                  1024     gz
6.     D:\CSCOpx\log\ipmpoller.log      2                  1024     gz

_____________________________________________________________________________

Versions of modules:

Common Services: 3.2.0

Campus Manager: 5.1.3

CiscoView: 6.1.8

CiscoWorks Asst: 1.1.0

Device Fault Manager: 3.1.3

Internetwork Perf. Monitor: 4.1.0

Integration Utility: 1.8.0

LMS Portal: 1.1.0

Resource Mgr Essentials: 4.2.0

Thanks in Advance...

Rob

1 Accepted Solution

Accepted Solutions

Joe Clarke
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Replace backupstatus.properties with this version.  Verify perms grant casusers full access, then run a new backup, and see if the status works.

View solution in original post

12 Replies 12

rnieuwhof
Beginner
Beginner

Please note that I have verified the "NMSROOT\lib\classpath\backupstatus.properties" and it's rights for Causer.  The file exists and Causer has rights to the file.

Joe Clarke
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

What are you seeing in the GUI, then?  What are the contents of backupstatus.properties?

Here is a Screen Shot

Joe Clarke
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Post the CSHomePage.log and the backupstatus.properties file.

The logs you requested.

Thanks, Joe!

Rob

Joe Clarke
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Replace backupstatus.properties with this version.  Verify perms grant casusers full access, then run a new backup, and see if the status works.

Will a restart of CW Daemons be required?

Rob

Joe,

I applied the file, and then re-started CiscoWorks.  Backup will happen at 21:30 tonight. I will report progress tomorrow,

Rob

Thanks Joe,  That's the ticket!  Great Assistanace As always!

Rob

Hi Joseph,

I am also facing the same procblem with the Ciscoworks server.The backup status says " Backup not found or unable to detect "

Please need your info on this.

Thanks in advance.

Thanks & Regds,

Lalit

Joe Clarke
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Please start a new thread for your issue.

Hi Joseph,

I have posted the new thread for ciscoworks backup issue.

Please need your info.

Thanks & Regds,

Lalit

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