11-21-2011 07:12 AM
I set up RME several years ago on our Ciscoworks several running LMS 3.2 to notify us on any BGP flaps via email notification.
I noticed the last couple maintenance period where we had perform Circuit work with our ISP's. We haven't received any emails....I verified those
routers are configured to send notifications in the Device Selector and even checked the router logs.
004161: Nov 20 05:04:52 EST: %BGP-5-ADJCHANGE: neighbor X.X.X.X Down BGP Notification sent
004162: Nov 20 05:04:52 EST: %BGP-3-NOTIFICATION: sent to neighbor X.X.X.X 4/0 (hold time expired) 0 bytes
The syslog collector status appears to be normal.....is there anything I need to do the fix this?
11-21-2011 01:02 PM
Hi,
Are you receiving any emails from your LMS server? If not, navigate to Common Services > Server > Admin > System Preferences to enter your SMTP settings.
Identifying the syslog message is one step but there are more.
AUTOMATED ACTIONS
Set Up
By default, Automated Actions are used to notify via email, using the `sampleEmailScript.pl` as the script to run. If you do not want to use this, you could write or use your own scripts to perform the action that you really want. In this case please note that we do not provide support for any custom scripts if the problem seems to be related to the script that you are using.
You still need the following settings:
1. Select Devices
In *RME > Tools > Syslog > Automated Actions* and click on create and select the devices that you wish to use.
2. Define Message Type
Please give a name to the Automated Action and then click on add to define a message type. In here, please specify the following values:
Facility: BGP
Sub-facility: *
Severity: 5
Mnemonic: ADJCHANGE
Description: *
3. Select Automated Action
Select the default script or the script that you wish to use. Please note that this script must be located in the *CSCOpx/files/scripts/syslog* file and needs to have only write/execute permissions for casuser/Administrator in Windows.
This way when a message matching the above is generated, the Automated Action is triggered and this will run the script that you choose and do the commands that it has specified.
Here is an example:
If you verify that your setup is correctly configured then take a look at the smtp.log found under ../CSCOpx/log.
Thanks.
11-21-2011 03:47 PM
Hi,
I verified all my settings are set up correctly.....I do receive emails from DFM for network alerts.
I looked at the smtp.log under the /log directory and the last time I saw a BGP event was Sept.23rd which is odd.
Is it a service we can reset in Ciscoworks to correct this issue?
11-25-2011 06:52 AM
Hi,
DFM has it's own configuration for SMTP. RME is going to use the settings found under Common Services > Server > Admin > System Preferences. When you found the event on 9/23 was there a corresponding email in your inbox.
Thanks
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