Context aware service en MSE is up but there is no wireless clients tracking

[David Serarols]

Hello,

I am experiencing some trouble with MSE tracking. I have Prime Inf 2.1 ans MSE 7.6.120. Wireless clients are tracking perfectly but suddenly, the tracking is lost.

I realised that a way to recover tracking is disabling and enabling Context aware service in Prime Inf web manager, but I think it is not a correct solution because I can not do it every day.

Anybody else is experiencing the same issue? Anybody has a suggestion?

By the way, services are up all the time, but tracking is not working.

Regards,

David

[David Serarols]

Hi again,

It seems that the problem has been solved, but I haven't made any change :-S

Wireless clients are tracking fine for three days, so I keep on checking....I don't know what has happened.

Regards,

David

[Saurav Lodh]

Refer "Modifying Tracking Parameters for Mobility Services" from

http://www.cisco.com/c/en/us/td/docs/wireless/prime_infrastructure/1-3/configuration/guide/pi_13_cg/mse.html#pgfId-1074827

[David Serarols]

Thank you very much, salodh.

Although the problem seems to be solved, I'll try to check these parameters you mentioned.

Thank you again and regards,

David