Could not detect protocols running on the device Command failedVLAN Config

[stevejhale]

LMS 2.6 with RME 4.0.6. I have around 10% of my devices saying partialy successful with the message:-

Could not detect protocols running on the device Command failedVLAN Config fetch is not supported using TFTP.

If I run the sync arcive it works fine on the date stamp update any ideas?

[Joe Clarke]

Are these same two errors pertaining to the same device, or do you get the protocol error and vlan fetch error for different devices?

[stevejhale]

Sorry for the late response the error relates to the same device in all cases.

[stevejhale]

The output from failed device looks like this:-

1. Same Device name PRIMARY STARTUP May 06 2009 03:18:53 Successful

2. Same Device name PRIMARY RUNNING May 06 2009 03:19:40 Successful

3. Same Device name VLAN RUNNING May 06 2009 03:20:52 Could not detect protocols running on the device Command failedVLAN Config fetch is not supported using TFTP.

[Joe Clarke]

This points to a problem connecting to the device, and running the command:

copy flash:vlan.dat tftp:

Make sure that the username and password credentials for this device are valid in DCR, and make sure that the LMS server can establish either a telnet or SSH connection to this device. Does the vlan.dat file exist on this device?

[stevejhale]

vlan.dat is not found on the device? i do not know much about this file, can you suggest a "fix" for this issue?

Thanks

Steve

[Joe Clarke · Accepted solution]

This is known bug CSCsq66458. It will be fixed in RME 4.3 due out early this summer with LMS 3.2.

The workarounds are to upload a bogus vlan.dat file to the device, create a bogus file using the "vlan database" command, of simply ignore the partial failure for the VLAN config.