CW2000 incomplete models in CiscoView

[Kevin Dorrell]

I am a complete newbie to CW2000, so please excuse me if the answer to this one is obvious.

I have installed CW2000 with RME IDU 12.0 and Campus IDU 11.0, and I am now browsing some of my equipment with CiscoView. But some of the models seem to be missing some pieces. If I understand right, the models types are defined in RME, so if I have IDU 12.0, then everything should work.

For exapmle, I have a load of 4503 switches with WS-X4013+ cards, but CiscoView does not see the supervisor cards, so I cannot manange the uplinks. Their other cards are OK. These switches are running IOS 12.2(18)EW2.

I also have a couple of 4506 switches with WS-X4015 supervisors (S4), running 12.2(25)EWA1. This time I do see the supervisor, but one of the line cards is partially missing. Specifically, it is a WS-X4232-RJ-XX with a 4-port 100BaseFX daughter board WS-U5404-FX-MT, and the daughter board does not show up. Conversely, the same blade and daughter board shows up correctly in a Cat 4003 with WS-X4012 supervisor running CatOS 8.4(5)GLX.

I cannot really use this tool unless I can be confident that it shows all the bits on all the network active elements, so I guess I must be doing something wrong here.

Any ideas?

Kevin Dorrell

Luxembourg

[marcjone · Accepted solution]

Hi Kevin

You need to download the device packages for the devices which you need to view (this is a separate requirement to the IDU's for RME and Campus Manager) - You can do this through 'CiscoView Planner':

http://www.cisco.com/cgi-bin/Software/CiscoView/cvplanner.cgi

Kind regards

Marcus Jones

[marcjone]

Also, have a look at the online help for this by navigating to: Device Manager > Administration > Package Support Updater > Add Packages > Click on 'help' at this point in tree and you will get context-sensitive help about 'Package Support' for CiscoView

The online help, can be much better then documentation on CCO ...

Kind regards

Marcus Jones

[Kevin Dorrell]

Thanks Marcus, I did that and there is a great improvement. Downloaded the support for my 2900XL and 2950 switches as well, and these too are now behaving better.

More questions coming up, no doubt!

BTW, I see you work for BT. Are you at Martlesham Heath? I worked there for a few months right at the beginning of the Concert project, back in '93.

Cheers,

Kevin Dorrell

Luxembourg